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Perhaps you regard your excellent customer service as your best/usual practice however this, I have found to be absolutely exceptional. I cannot stress enough how refreshing it is to know that you and your team are available to assist in a timely manner. I have left comments in this regard on your survey site last week to hopefully encourage potential home owner and sitters to sign up to Aussie House Sitters. In general, other businesses, which I have experienced in the past neglect to reply to an online enquiry yet alone provide a solution. Congratulations to you all for providing true value and in particular, the WOW factor for my yearly subscription. Cheryl